Returns Policy

Health & sanitation concerns limit the return of human hair products that have been used and that includes "trying them on". We will not accept any merchandise used or altered (including, but not limited to brushed, combed, colored, permed, cut, or relaxed) in any way.

We adhere to these strict policies with respect to hair returns. As a necessary health precaution, the items must be returned in the original condition. We will not accept any merchandise that is not in its original condition. The returned item must be unopened, unaltered, unworn, undamaged and in the original shipped condition. All tags and packaging must be included.

When it is necessary to return an item, contact us for a return authorization number and shipping instructions.

Items meeting the above conditions may be returned within 7 days of the shipping date, for a refund, less a 20% restocking fee and shipping fees. Items returned after the 7 day grace period will only be eligible for store credit, less a 20% restocking fee and shipping fees.

No Unsuitable Returns Accepted
If merchandise unsuitable for restocking is returned, it will be held for 5 days pending the customers payment of shipping charges to have it returned to them. If the customer does not pay to reship the item(s) they will be discarded. No credit will be issued for any merchandise that cannot be restocked.

Please be advised, these restrictions do not apply if any item is returned due to a mistake made by Curlz Gone Wild. Within 30 days of receiving your order if any item proves to be defective; please contact us immediately.

After we receive the defective item, we will test it if need be, and we will ship back to you at our expense a non-defective replacement item and compensate you for shipping the defective item back to us. If Curlz Gone Wild determines an item is defective due to improper handling by the Customer (i.e. over processing) the item will be returned to the customer COD.

*Custom and/or In Stock orders with fancy and/or un-natural colors will not be accepted for exchange.

*Discount, sales or promotional items will not be accepted for exchange.

If you have any questions regarding these policies please use our Contact Us form to send us your questions or concerns.